Q. What is the dress attire for the cruises? Back to Top
A. The attire varies with the type of cruise you are on and the time of year. We generally recommend casual attire with comfortable shoes (boating shoes not required) and a coat or sweater if you are one to get cold. New Year's Eve and Valentine's cruises are dressy. Most people enjoy being out on the deck so dress appropriately for the weather. No tank tops, flip flops, or gym shoes please.
Q. How do I make a reservation? Back to Top
A. Reservations can be made online or by phone at (281) 334-4692 ext. 0 during office hours (M-F, 8:30am-5:30pm). They must be paid for at the time the reservation is made. Major credit cards are accepted.
Q. What payment options do I have? Back to Top
A. We accept Visa, MasterCard, American Express, Discover Card and Diners Club. You can pay with a personal check or money order by mail.
Q. Can I make a reservation and then pay when I get to the yacht? Back to Top
A. No, we do not hold reservations without payment.
Q. I have a gift certificate, how do I redeem it? Back to Top
A. You must call in to make your reservation. Please bring your gift certificate to the yacht when you arrive.
Q. Where or how do we pick up our tickets? Back to Top
A. No tickets will be issued or sent. A confirmation number will be issued to you at the time of your reservation. When you arrive, introduce yourself to the Cruise Director on the gangway. She will check you in under the "last name" of the person making the reservations.
Q. What time do I board the ship? Back to Top
A. Boarding time is usually 15 minutes prior to departure for all cruises.
Q. Where are you located? Back to Top
A. Please print out a copy of the "Map & Directions" located on this website and bring it with you.
Q. Where do we park? Back to Top
A. FREE parking is available directly in front of your yacht at Star Fleet's private Kemah marina.
Q. Is gratuity included? Back to Top
A. An automatic 18% service charge is added to the ticket price at the time of purchase. This covers crew wages, fuel, supplies and a host of other expenses. It also covers "good service". If you feel your crew went "above and beyond the call of duty" and/or you have purchased drinks at the bar, a gratuity would be greatly appreciated, but not required.
Q. What happens if it rains or is storming out? Back to Top
A. Star Fleet's yachts cruise rain or shine. In the case of severe weather conditions the yacht may remain dockside, but the food, beverage and entertainment service will continue.
Q. What kind of entertainment is on board? Back to Top
A. The entertainment varies with the type of cruise you are on. Generally easy listening music is played during boarding and the meal service followed by dancing music on the second half of the cruise.
Q. What is your cancellation policy? Back to Top
A. If you do not show up for your cruise and do not call or email us in advance of your scheduled cruise departure, there are no refunds or exchanges. If you do not show up for your cruise but you let us know in advance, you may request a 50% refund or apply 75% of your ticket price towards an upcoming cruise.
Q. Is smoking allowed? Back to Top
A. Smoking is allowed on the outside decks only.
Q. Do you offer anything special for birthdays, anniversaries, etc…? Back to Top
A. We offer the Captain’s Package for an additional charge that includes upgraded champagne and two souvenir Star Fleet champagne flutes.
Q. Can we bring our own decorations? Back to Top
A. Small groups can bring table decorations but early boarding is not allowed.
Q. What decor is provided? Back to Top
A. All tables have lantern centerpieces, silver and china.
Q. Can I bring cakes and flowers on board? Back to Top
A. Cakes that do not require refrigeration may be brought on board. You will be charged a $1.50 per person cake cutting fee to cover plates, silverware and linens. Small flower bouquets are allowed.
Q. Are there vegetarian options available? Back to Top
A. Yes, vegetarian meals are available and can be arranged at the time of booking.
Q. Are there any age restrictions on your cruises? Back to Top
A. There are no age restrictions for any of our cruises. Even though there is no charge for children under 3 years of age, you must notify us that they will be on board at the time you make your reservation due to Coast Guard requirements.
Q. Do you offer any children discounts? Back to Top
A. Children under 3 are complimentary. Children 3 to 12 are 50% off.
Q. Is the ship handicapped accessible? Back to Top
A. Our yachts are not ADA compliant but every effort has been made to make them ADA friendly. Please contact our office prior to discuss your individual needs and any accommodations we can make.
Q. Are life preservers on board? Back to Top
A. Each vessel is 100% Coast Guard certified with life preservers and all required life saving equipment, including child life vests.
Q. Will my cell phone work on the yacht? Back to Top
A. Yes, your cell phone will work on the water as we cruise close to shore.
Q. Can we meet the Captain and visit the bridge? Back to Top
A. Yes. Guests are welcome to come and meet the captain however during docking or in a hazardous situation guests may be asked to exit the pilot house.
Q. When does the meal service start? Back to Top
A. Dinner service begins upon boarding the yacht however due to the number of guests on board, it may take up to 1 ½ hours for all guests to be served. We appreciate your patience.
Q. Is there pre-assigned seating? Back to Top
A. No. Star Fleet offers "cruise ship style seating" at tables of 8-10 with buffet service. Feel free to walk around the yacht then when you are ready to dine, you may take a seat.